About us
- We have been engaged in market research since several years. Starting as a German mystery shopping agency and fieldwork services provider we have been accompanying clients from various industries with our know-how and an experienced field of mystery shoppers, interviewers and product testers.
- Our registered mystery shoppers and product testers are real customers. Their power of observation derives from training without compromising their authentic attitude towards the observed services and products. Our interviewers are experienced and trained.
- Besides pure demographic attributes our registered mystery shoppers and product testers specify their consumer behavior. Therefore they can be assigned consistent to the requirements of a specific mystery shopping or product testing project.
- For market research companies or consulting firms without their own field of mystery shoppers, interviewers or product testers we are offering support throughout the whole process from recruiting to data delivery. Therefore these companies can offer their clients additional services without recruiting, building and managing their own field.
- We are working objectively, customer-focussed, goal-oriented and effectively. Our work is based on reliability, trust, professionality and a high quality of assessment.
- The main focuses of our mystery shopping, interviewing and product testing services are conception, data collection and data delivery in the form of meaningful and distinct reports that allow our clients to derive concrete actions to improve their services and products.
- Discretion and maintaining confidentiality is very important to us: Therefore, all information we receive from our clients remains confidential.